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19 Jul 2017

Full-Time Front office Manager

COMO Parrot Cay Resort Turks and Caicos – Posted by Allison JnoBaptiste Anywhere

Job Description

Assist EAM-Rooms in administering front office functions and supervising staff on daily basis. Oversee the effective and efficient operation of Front of House Departments in accordance with the objectives, performance and quality standards established by the hotel. Scope of responsibility includes; Reception, Guest Service, Bell, Butler Operations, VIP Coordinators, Airport Greeters, Leeward Welcome Center and Duty Managers. Motivate all Front of House employees to maximize rooms’ revenue while energizing our COMO service culture.

Key Tasks
-Responsible for managing and monitor activities of all employees in the Front of  House departments making sure they adhere the standards of excellence and to the  guidelines set in the employee handbook, hotel policies and procedures, coaching,  training and correcting where needed.
-Maintaining a professional and high quality service oriented environment at all  times.
-Acting as manager on duty for the hotel, dealing with complaints, problem solving,
disturbances, special requests and any other issues that may arise.
-Informing all Front Office staff of daily activities, group and VIP arrivals as well as  special requests and repeat guests. Check accommodations, making sure any special  requests are carried out accordingly, greet guests upon arrival and ensure escort to  accommodations if appropriate.
-Undertaking full responsibility for Scheduling and Payroll of the department.
-Undertaking full responsibility for managing operating expenses and purchasing for  all reporting departments
-Setting Front Office Budget, monitor Profit & Loss and cash handling throughout the year.
-Supervise Upselling program at the Front Office and work as part of the Yield –
Management team to try and maximize revenue for the hotel. Working closely with  the Housekeeping Department to improve guest services and foster cross  departmental communication.
-Ensure monthly department meetings to keep employees informed of all activities  in the hotel, reinforcing Standards of Excellence and promoting a strong team  atmosphere and culture.
-Being aware and able to enforce all fire-life-safety procedures. Remain current in all
updates with regards to new procedures and training.
-Ensuring staff is fully trained in emergency procedures. This position is a member    of the -hotel’s emergency response team.

Key Requirements
-Five (5+) years luxury hotel experience required with major brand or similar  experience in Forbes/AAA 5 Star property
-Experience in OPERA system version 5, required.
-Possess strong leadership experience to engage talent in the various aspects of  personnel and departmental training functions, including hiring, performance  appraisals, counseling, coaching, disciplinary action, the monitoring of  performance, etc.
-Excellent knowledge of the English language is mandatory as well as the ability to  speak, read and write clearly. Must be able to listen to, read and/or write  instructions, memos, short correspondences and messages. Second language  preferred.
-Working knowledge of Microsoft Office

Job Categories: Front Office/Guest Service. Job Types: Full-Time.


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