Job Description

As ambassadors of the Sandals Luxury Included concept, Concierge offers the ultimate
vacation experience through our delivery of the highest level of professional and personalized
service. They are committed to ensuring total guest satisfaction through meeting and exceeding
expectations.
Duties:
 Plans guests’ vacation– assists with the booking and confirmation of guest reservations –
dinner, spa, tours, etc.
 Handles check-ins and check-outs for all Concierge guests
 Prepares welcome and departure letters, accompanied by relevant collateral
 Escorts guests to assigned rooms and familiarizes them with room amenities and features
 Utilizes suggestive selling techniques to upsell rooms and promote other available services
 Provides information on facilities and services, events and attractions, tours, travel routes
and transportation schedule
 Organizes, hosts and attends weekly Concierge activities
 Communicates directly with guests, both in person and on the telephone; maintains a
contact log
 Handles guest concerns efficiently, tactfully and promptly
 Reviews Guest Complaint Log and actions accordingly
 Performs any other duties assigned

Requirements:
CXC/CSEC passes including Math and English

Customer Service / Service Excellence
Required to work outside of normal working hours, on weekends and public holidays
Required to work various shifts including nights

How to Apply

Job Categories: Front Office/Guest Service. Job Types: Full-Time.

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