Job Description

Accountable for meeting and exceeding guest expectations by providing warm, friendly,
professional and exemplary service from the point of arrival until departure. He/she is
responsible for taking luggage to and from guest rooms whilst working closely with and
supporting other departments.
Duties:
 Warmly receives and welcomes guests to hotel
 Opens hotel doors and assists guests upon arrival
 Meets and greets guests and visitors, displaying a positive attitude in all interactions
 Transfers luggage, packages and other items to and from guest rooms, vehicles
and/or loading areas by hand or baggage cart
 Provides escort to guest accommodations, familiarizing guests with the hotel’s
facilities and services, safety features, as well as in-room amenities
 Assists with the check-in process and check-out process
 Delivers mail, packages, messages, and special amenities to guestrooms
 Performs any other duties assigned

Requirements:
High School Leaving Certificate/Diploma
Driver’s Licence preferred

Customer Service / Service Excellence
Required to work outside of normal working hours, on weekends and public holidays
Required to work various shifts including nights

How to Apply

Job Categories: Front Office/Guest Service. Job Types: Full-Time.

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